Shipping policy

Shipping Policy

Effective Date: February 25, 2026

Thank you for shopping with TWINSOCIETY. Please review our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1-7 days after payment is received. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information (if available).

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. This includes:

  • Correct street address

  • Apartment, suite, or unit number

  • Accurate postal/ZIP code

  • Any required delivery instructions

We are not responsible for orders that cannot be delivered due to:

  • Incorrect or incomplete addresses

  • Missing unit or apartment numbers

  • Customer failure to provide delivery instructions

  • Address changes requested after shipment

If a package is returned to us due to address issues, the customer is responsible for any reshipping fees.

Lost, Stolen, or Undelivered Packages

Once an order has been shipped, TWINSOCIETY is not responsible for packages that are:

  • Lost in transit

  • Stolen after delivery

  • Marked as delivered by the shipping carrier but not received

  • Delayed or undeliverable due to carrier issues

Customers must contact the shipping carrier directly to file a claim for lost or missing packages.

Shipping Delays

Shipping times are estimates and may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volume

  • Customs processing (for international orders)

We are not responsible for delays once the package has been handed to the carrier.

Policy Agreement

By placing an order with TWINSOCIETY, you acknowledge and agree to this Shipping Policy.